Customer Service Advisor -Tech Company

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Empresa

Blue Door Talent Development

Descripción de la Empresa

Blue Door es la puerta que te conecta con nuevas y mejores oportunidades. Headhunting Pruebas Psicométricas Capacitaciones Asesoría para búsqueda de empleo

Departamento

San Salvador

Localidad

San Salvador

Salario

1000

Tipo de Contratación

Desde Casa

Descripción de la Plaza

Role Overview
The Customer Service Agent is the frontline of our relationship with clients. You are expected to
resolve issues, guide customers through product questions, and own each interaction from first
contact to confirmed resolution. Success is measured by outcomes — whether the customer's
problem is genuinely solved and whether they feel supported.
Core Responsibilities
Customer Support & Issue Resolution
• Respond to customer inquiries via phone, email, and the support portal within defined
SLA windows.
• Identify and address root causes — not just symptoms — and follow through until the
customer confirms resolution.
• Classify reported issues (question, bug, or enhancement request) and route them
accordingly.
• Escalate to management when appropriate, with full context already documented.
Product Knowledge & Customer Training
• Maintain strong working knowledge of the software suite to confidently guide customers
through features.
• Conduct customer training sessions and ensure customers can apply what was taught.
• Stay current on product updates and release notes; retain and apply knowledge
independently.
Documentation & Process Compliance
• Document all interactions, issues, and resolutions accurately and in real time.
• Follow all Customer Service procedures; flag deviations rather than bypassing them.
• Provide structured feedback to management on recurring issues and process gaps.
Cross-Functional Collaboration
• Coordinate with Development, Product, and Sales when customer issues require internal
involvement.
• Own the follow-up on cross-team issues and keep the customer informed until closure.

Required Skills & Qualifications
Education & Experience
• High school diploma required; associate's or bachelor's degree preferred.
• Prior experience in customer service, technical support, or a client-facing role.

• Experience with ticketing systems, CRM tools, or help desk software is a plus.
Technical Skills
• Proficient in Microsoft Office; able to produce clear, well-organized written records.
• Quick learner with new software; comfortable working in a technology-focused
environment.
• Able to navigate and explain software interfaces to users of varying technical
backgrounds.
Communication & Interpersonal Skills
• Excellent written and spoken English; professional and courteous in all communications.
• Strong active listening skills; patient and composed under pressure.
• Culturally aware; able to work effectively with a diverse customer base.
Work Habits & Mindset
• Outcome-focused and detail-oriented; proactive in anticipating and documenting what's
needed.
• Self-directed learner who takes initiative without being prompted.
• Flexible schedule to support customers across time zones.

What we offer:
Salary 800 to 1000 USD
Home Office ( El Salvador only)
Law Benefits

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año
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